Fixed LTE NetworkWelcome to the Telkom Network
Please wait for the map to load
We are delivering during the lock down.
LTE Router and Sim
Save R500.
Free Sim + Router Delivery.
Once off hardware price R999
Data
Free Night Time Data Our MTN Fixed LTE Capped data packages include Anytime Data plus a FREE Night Time Data allocation. The Night Time Data period is between 12:00AM and 05:59AM every day of the year.
Contact us
E-Mail info@thuso.com or call 021 565 0045 for further information
How can I pay?
Payment can be made by Credit Card; EFT; Instant EFT; Stop Order; Snapscan; Payfast; Paypal; Direct Deposit or Debit Order.
There are no contracts.
What speeds can I experience on Fixed LTE?
You can generally expect speeds between 10-50Mbps. Please note, however, that speeds are determined by the external environment around your home and where the router is situated in your home.
Can I use my Fixed LTE service anywhere?
You can use the LTE service anywhere provided you are within the relevant provider's Telkom coverage area. That said, Fixed LTE is designed to be a fixed home-based product and it can take up to 24 hours to connect to the new tower if you do move it.
How long will it take for my Fixed LTE to be delivered?
Within 10 business days, provided payment has cleared (stock dependant).
Is there a cancellation policy?
Yes, should you cancel your Fixed LTE package(with Free Router) in less than 6 months from signup date, or your account falls into arrears, you will automatically be charged a cancellation fee of R999.
Should you decide to cancel your SIM Only package, a calendar months' notice is required.
Can I use the included SIM card in another device?
Can be used on most Fixed LTE compatible devices.
Please note that you also need to be in the Telkom Network coverage area.
Do I need to RICA my SIM card?
Yes. You will need to have your original barcoded Identity Document, as well as a valid proof of residence.
You will also be required to have a copy of your ID and proof of residence available when your SIM is delivered, and you (the account holder) must sign for it in person.
Do I need to sign up for a contract?
No! At Thuso ISP, we don't like contracts. All our services are month-to-month and can be easily cancelled if you change your mind.
How much will I save on hardware costs?
Sign up now and get up to R500 off your hardware costs, but only while stocks last!
Should you cancel your Fixed LTE package in less than 6 months from signup date, or your account falls into arrears, you will automatically be charged a cancellation fee of R999.
How many Fixed LTE Services can I order?
Maximum of 3 orders per legal entity (business or individual).
Do I need to change my APN settings?
We will preconfigure the LTE device that is shipped with your Telkom LTE SIM card - so you do not need to change any APN settings.
How long does it take to activate after delivery?
Your SIM card should be active within 30 minutes after delivery. In extreme cases it can take up to 72 hours, but this is highly unlikely.
Should you have trouble connecting after 30 minutes, please reboot your device and try to connect again. Please contact our support team if you do not have a connection after 72 hours.
Can I upgrade or downgrade my service?
Yes. All Fixed LTE packages can be upgraded or downgraded.
Note that package changes will only be effective on the 1st of the following month, regardless of when in the month the request is made or whether it is an upgrade or downgrade. This is a restriction from our provider.
What happens if I sign up in the middle of the month?
When signing up we will bill you for the full month. Once the service is activated we will work out a pro rata invoice and pass the amount left over as a credit on your account. So, if the service is activated halfway through the month you will pay half the monthly fee and receive half the data for the rest of the month.
Does unused data roll over at the end of the month?
In-bundle Anytime data will roll over for up to 60 days within a Calendar Month. Unused Night Surfer data and Bonus Data does not roll over. Rollover is not included with the 10+10GB package.
